Moitaz

Levelling up the
customer experience

About Me


I identify opportunities to close the gap between businesses and consumers, crafting unique strategies to meet customer needs while ensuring long-term business sustainability.

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years of experience

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0

Country Markets

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finished projects

Where I worked?

Global project experience aligning international goals with local insights, fostering success across diverse cultures.

Uncovering
working styles
& market dynamics

Whether in Europe, Asia, or the Americas, I've thrived on the challenge of aligning global goals with local insights, driving successful outcomes for clients worldwide, gaining invaluable experience collaborating with teams across diverse cultures and industries on international projects.

Each project has expanded my global perspective and strengthened my ability to navigate complex, multicultural environments.

What I’ve Done
by Market

What I’ve Done by Market

01

Banks

01

Banks

01

Banks

02

Renewables & Telcos

02

Renewables & Telcos

02

Renewables & Telcos

03

Health

03

Health

03

Health

04

Mobility & Travel

04

Mobility & Travel

04

Mobility & Travel

05

Gastronomy & Beverages

05

Gastronomy & Beverages

05

Gastronomy & Beverages

Why I Design

Veru Studio work place

Design, for me, has always been about more than aesthetics.

It’s about making life easier, fairer, and more accessible for everyone. From a young age, I learnt the value of using creativity to collaborate and improve the spaces around me, and that lesson has stayed at the core of everything I do.

I believe design is both a problem-solver and a driver of change. It reduces frustration, gives clarity, and creates experiences that truly work for people, while also guiding businesses towards better choices, better behaviours, and ultimately, a better society.

That’s why my focus is on design: because I see it as the most powerful tool we have to shape not just better products or services, but a better future.

Tools I Use

miro logo

Miro

My Online whiteboard

miro logo

Miro

My Online whiteboard

miro logo

Miro

My Online whiteboard

figma logo

Figma

UI & System Design + Prototype

figma logo

Figma

UI & System Design + Prototype

figma logo

Figma

UI & System Design + Prototype

usertesting loo

UserTesting

Usability Testing

usertesting loo

UserTesting

Usability Testing

usertesting loo

UserTesting

Usability Testing

userzoom logo

UserZoom

UX Research

userzoom logo

UserZoom

UX Research

userzoom logo

UserZoom

UX Research

LookBack

Interview Recording

LookBack

Interview Recording

LookBack

Interview Recording

Hotjar

Heatmaps

Hotjar

Heatmaps

Hotjar

Heatmaps

looker-studio

Looker Studio

Communication

looker-studio

Looker Studio

Communication

looker-studio

Looker Studio

Communication

tableau-logo

Tableau

Data Visualisation

tableau-logo

Tableau

Data Visualisation

tableau-logo

Tableau

Data Visualisation

Metabase

Metabase

Data Queries

Metabase

Metabase

Data Queries

Metabase

Metabase

Data Queries

Metabase

Qlik

BI Dashboards

Metabase

Qlik

BI Dashboards

Metabase

Qlik

BI Dashboards

medallia-lgo

Medallia

Customer Feedback

medallia-lgo

Medallia

Customer Feedback

medallia-lgo

Medallia

Customer Feedback

qualtrics xm

Qualtrics

Surveys + CX Management

qualtrics xm

Qualtrics

Surveys + CX Management

qualtrics xm

Qualtrics

Surveys + CX Management

qualtrics xm

Google Analytics

Web Analytics

qualtrics xm

Google Analytics

Web Analytics

qualtrics xm

Google Analytics

Web Analytics

amplitude-logo

Amplitude

Product Analytics

amplitude-logo

Amplitude

Product Analytics

amplitude-logo

Amplitude

Product Analytics

google-sheets

Google Sheets

Data Management

google-sheets

Google Sheets

Data Management

google-sheets

Google Sheets

Data Management

confluence-logo

Confluence

Team Wiki

confluence-logo

Confluence

Team Wiki

confluence-logo

Confluence

Team Wiki

jira-logo

Jira

Issue Tracking

jira-logo

Jira

Issue Tracking

jira-logo

Jira

Issue Tracking

notion-logo

Notion / Trello / Monday

Project Management

notion-logo

Notion / Trello / Monday

Project Management

notion-logo

Notion / Trello / Monday

Project Management

notebooklm

Notebook LM

Research + AI

notebooklm

Notebook LM

Research + AI

notebooklm

Notebook LM

Research + AI

chatgpt-logo

AI Tools

AI Support

chatgpt-logo

AI Tools

AI Support

chatgpt-logo

AI Tools

AI Support

pipedrive

Pipedrive / Hubspot

Sales CRM

pipedrive

Pipedrive / Hubspot

Sales CRM

pipedrive

Pipedrive / Hubspot

Sales CRM

salesforce

Sales Force / Freshworks

Sales CRM

salesforce

Sales Force / Freshworks

Sales CRM

salesforce

Sales Force / Freshworks

Sales CRM

What I’ve Done
Work experience

CX Manager + Business Developer

Freelance (2019-2025)

Researcher + Product Manager

Freelance (2019-2025)

Business Transformation Strategist

Why Transformation (2020-2021)

Researcher + Service Designer

Garaje De Ideas (2021)

Researcher + Strategic Planner

September (2020-2021)

Brand Experience Specialist

Messer & Faden (2018-2019)

CX Manager + Business Developer

Freelance (2019-2025)

Researcher + Product Manager

Freelance (2019-2025)

Business Transformation Strategist

Why Transformation (2020-2021)

Researcher + Service Designer

Garaje De Ideas (2021)

Researcher + Strategic Planner

September (2020-2021)

Brand Experience Specialist

Messer & Faden (2018-2019)

CX Manager + Business Developer

Freelance (2019-2025)

Researcher + Product Manager

Freelance (2019-2025)

Business Transformation Strategist

Why Transformation (2020-2021)

Researcher + Service Designer

Garaje De Ideas (2021)

Researcher + Strategic Planner

September (2020-2021)

Brand Experience Specialist

Messer & Faden (2018-2019)