
Levelling up the
customer experience
About Me
I identify opportunities to close the gap between businesses and consumers, crafting unique strategies to meet customer needs while ensuring long-term business sustainability.
years of experience
Country Markets
finished projects
Where I worked?
Uncovering
working styles
& market dynamics
Whether in Europe, Asia, or the Americas, I've thrived on the challenge of aligning global goals with local insights, driving successful outcomes for clients worldwide, gaining invaluable experience collaborating with teams across diverse cultures and industries on international projects.
Each project has expanded my global perspective and strengthened my ability to navigate complex, multicultural environments.
01
Banks
02
Renewables & Telcos
03
Health
04
Mobility & Travel
05
Gastronomy & Beverages
Why I Design

Design, for me, has always been about more than aesthetics.
It’s about making life easier, fairer, and more accessible for everyone. From a young age, I learnt the value of using creativity to collaborate and improve the spaces around me, and that lesson has stayed at the core of everything I do.
I believe design is both a problem-solver and a driver of change. It reduces frustration, gives clarity, and creates experiences that truly work for people, while also guiding businesses towards better choices, better behaviours, and ultimately, a better society.
That’s why my focus is on design: because I see it as the most powerful tool we have to shape not just better products or services, but a better future.
Tools I Use

Miro
My Online whiteboard
Figma
UI & System Design + Prototype

Hotjar
Heatmaps

UserTesting
Usability Testing

UserZoom
UX Research

LookBack
Interview Recording

Optimal Workshop
UX Research

Maze
UX Research + CX

Medallia
Customer Feedback

Qualtrics
Surveys + CX Management

Amplitude
Product Analytics

Looker Studio
Data Visualisation
Tableau
Data Visualisation
Metabase
Data Queries

Qlik
BI Dashboards
Google Analytics
Web Analytics

Google Sheets
Data Management
Confluence
Team Wiki

Jira
Issue Tracking
Notion / Trello / Monday
Project Management

Notebook LM
Research + AI

AI Tools
AI Support

Pipedrive / Hubspot
Sales CRM
Sales Force / Freshworks
Sales CRM
What I’ve Done
Work experience
CX Manager + Business Developer
Freelance (2019-2025)
Researcher + Product Manager
Freelance (2019-2025)
Business Transformation Strategist
Why Transformation (2020-2021)
Researcher + Service Designer
Garaje De Ideas (2021)
Researcher + Strategic Planner
September (2020-2021)
Brand Experience Specialist
Messer & Faden (2018-2019)
